Yes, we offer a comprehensive fitting and installation service for all types of flooring. All our installers are directly employed by us, ensuring the highest standards of workmanship and reliability. We do not subcontract our work, so you can be confident that your flooring will be installed by experienced professionals who are dedicated to quality. We install all the products we sell, including LVT (luxury vinyl tile), engineered wood, carpets, natural flooring (sisal, jute, coir, cork) and vinyl (both contract and residential). Our coverage area is shown on our Areas Covered page. This includes North Cornwall and Devon and surrounding areas. For commercial and larger domestic projects fitting and installation services are available nation wide.

Yes, we offer a free, no-obligation measuring, planning and estimating service. This helps ensure you receive the correct amount of materials for your project, allows us to assess the condition of your subfloor and identify any necessary floor preparation. Our experienced team will visit your property to view the space, measure accurately and discuss your preferences for the layout and direction of the flooring. This comprehensive assessment enables us to provide an accurate estimate and plan the installation for the best possible results. During the appointment, we can also bring a range of samples for you to view and help you choose the perfect flooring. Call us today to book your free measurement consultation.

Yes, we can cut and adjust internal doors to ensure they fit properly with your new flooring. Please note that door trimming services are available at an additional cost, which varies depending on the work required.

We can assist with moving furniture and appliances as part of our flooring installation service. However, to ensure safety and efficiency, we ask that all valuable, unbreakable items be removed from the working areas beforehand. If you have large or heavy furniture or appliances that cannot be easily moved, please inform us in advance. Moving such items may incur an additional charge, depending on the time and effort required to work around or move them. For appliances, if disconnection and reconnection are needed, this may also involve an extra charge. Please note that once appliances are moved and reinstalled, we cannot accept liability for any damage or issues that may arise. We recommend arranging for a qualified technician to handle disconnection and reinstallation of sensitive or valuable appliances if you have concerns. Our goal is to provide a smooth installation process, but safety and liability are important considerations, so clear communication before the work begins is essential.

Yes, we provide a full range of floor preparation services. Proper subfloor preparation is essential to ensure your new flooring looks its best, performs well and lasts. It is especially important for hard flooring types, such as LVT, engineered wood and vinyl, as well as for carpets. During your survey, our team will advise on the necessary preparation work to ensure the subfloor is suitable for your chosen flooring. Correct preparation helps meet all the manufacturer warranty conditions and guarantees a professional, long-lasting finish. Please ask about floor preparation when booking your appointment and we will tailor the service to meet your specific needs.

Yes, we can remove and dispose of existing floor coverings. This service is available at an additional charge. When booking your appointment or during the measuring process, please let us know if you require this service so we can include it in the estimate.

Yes, we are more than happy to supply flooring materials for customers who wish to install it themselves. However, please be aware that in the majority of cases, installing the flooring yourself may void the manufacturer's warranty.

Yes, we offer a free sample service. Customers are welcome to visit our showroom to browse a selection of products and borrow samples to take home. This allows you to see how the flooring looks in your own environment under natural lighting conditions. You can then return the samples once you've made your decision. If you're unable to visit a showroom, we can also bring samples with us during a site visit or measurement appointment. To ensure we bring the most suitable samples, please provide us with some information about your preferences and the type of flooring you're interested in before the visit.

Absolutely! Our experienced team is here to help you find the perfect flooring to suit your lifestyle and specific requirements. Whether you're looking for easy-to-clean options, eco-friendly or toxin-free products, durable solutions for high-traffic areas, or stylish designs to match your home décor, we have a a wide selection to choose from. Our friendly showroom staff are knowledgeable and happy to provide personalised advice, guide you through different options and help you select the best flooring based on your needs, preferences and budget. Feel free to visit us or book a consultation - we're here to make sure you find the ideal flooring for your lifestyle.

We supply and install a wide range of flooring options to suit both residential and commercial needs, including: - Luxury Vinyl Tiles (LVT) - Engineered Wood - Carpets - Natural Flooring (such as sisal, jute and other natural fibres) - Vinyl Flooring (both residential sheet vinyl and commercial vinyl) - Carpet Tiles - Stair Runners If you have a specific type of flooring in mind, please contact us for more information. We're happy to help you find the perfect solution for your space.

Here are some of the key benefits of the flooring options we supply and install: Luxury Vinyl Tiles (LVT): Durable, water-resistant and easy to maintain. They mimic the look of natural stone or wood, making them a versatile choice for both residential and commercial spaces. Engineered Wood: Offers the warm, natural beauty of real wood with enhanced stability and resistance to moisture, making it suitable for a variety of environments. Carpets: Soft, comfortable underfoot and excellent for insulation and soundproofing. Naturals: Excellent for insulation and soundproofing with the added bonus of being eco-friendly and a warm, inviting look. Vinyl Flooring: Highly water-resistant, easy to clean and available in a wide range of designs. Suitable for high-traffic areas and spaces prone to moisture. Carpet Tiles: Flexible and easy to replace, they are ideal for commercial spaces or areas where design flexibility and maintenance are important.

Choosing the right flooring depends on several factors, including the function of the space, your style preferences and practical considerations such as durability, maintenance and budget. Our experienced team is here to assist you in making the best choice. We recommend considering the following: - Room usage: High-traffic areas may require more durable, scratch-resistant flooring like vinyl or engineered wood. - Moisture levels: Spaces prone to moisture, such as kitchens and bathrooms, benefit from water-resistant options like vinyl or LVT. - Style and aesthetics: Think about the look you want - whether natural wood, modern vinyl, cosy carpet or natural fibres. - Comfort and insulation: Carpets and natural fibres add warmth and sound insulation. - Maintenance: Some flooring types are easier to clean and maintain than others. Our showroom team will help you explore options, view samples and select the perfect flooring tailored to your space, lifestyle and preferences.

Yes, there are many environmentally friendly flooring options available. These include carpets made from recycled plastic bottles, natural products like sisal and wool and sustainable materials such as cork flooring. We also offer Marmoleum from Forbo, which is made from natural, renewable ingredients and is known for its eco-friendly benefits, including biodegradability and low VOC emissions. If you're interested in sustainable flooring solutions, our team can help guide you through the best options to suit your needs and environmental values.

Yes, absolutely! We have two flooring showrooms located in Bude and Wadebridge, each featuring a wide selection of flooring samples for you to browse and compare. Additionally, you are welcome to take samples home to see how they look in your own space, under your lighting and with your décor. This helps you make the best-informed decision and ensures you're happy with your choice before proceeding.

The duration of a flooring installation will vary depending on the type of flooring being installed and the size of the project. If the timeframe is a key concern for you or you need a specific estimate, please let us know when you visit our showroom or during your measuring appointment. We'll be happy to provide a more accurate guidance based on your particular project and schedule.

The lead time from placing your order to completing the installation can vary depending on several factors, including the type of product, stock availability and the time of year. As a general guideline, most products that are in stock typically take around 5 to 10 working days to arrive. From the point of order to installation, you can usually expect a timeframe of approximately 2 to 3 weeks. However, during busy periods or if the product needs to be specially ordered, it may take longer. Conversely, some products may arrive sooner. For the most accurate estimate based on your specific selection, please discuss your requirements with us when you place your order or during your consultation. We'll do our best to keep you informed and ensure your project stays on schedule.

No, you do not need to be home during the installation. If you're not available you can arrange to meet us to give us access, or leave a key in a secure key box or bring it into our showroom if preferred. We'll ensure everything is completed professionally and to your satisfaction, even if you're not there.

If we are fitting your flooring, delivery of the materials is included as part of our service. If you are only purchasing products for self-installation, delivery can be arranged separately. This would need to be organised prior to placing your order and may incur an additional charge. Delivery is available within a certain area, so please contact us to confirm availability and costs.

The start date for your project depends on several factors: - Are you ready for us to begin? All painting, furniture removal and preparation should be completed. - What product are you choosing? If the product is in stock and we have fitting availability, we may be able to start as soon as the next day. - Does the product need to be ordered? If so, lead times for delivery will need to be included in the schedule. - Time of year: During busy periods, bookings may need to be made further in advance, so early planning is recommended. To get an accurate start date, please contact us or discuss your project during your measure. We'll do our best to accommodate your preferred timing.

To provide an accurate estimate, we typically need to arrange a measuring survey of your space. During this visit, our team will assess the area, discuss your preferred flooring options and take detailed measurments. Once you've selected the product you'd like, we can give you an estimate based on the measurements and chosen materials. To get started, visit one of our showrooms to browse our flooring options or contact us to schedule a measurement appointment. We'll help you choose the right flooring and provide a clear, no-obligation estimate.

Once you accept the estimate, we will send you a 50% invoice. This payment allows us to order your flooring and secure your booking. After the installation is complete, we will send a final invoice for the remaining balance. Payment can be made via bank transfer, with bank details provided with the invoice. For your convenience, we also accept card payments and cheque.

As a small, family-run independent business, we currently do not offer financing or payment plan options. However, we are committed to providing transparent pricing and flexible payment methods to make your project as smooth as possible. If you have any questions about payment options or need assistance, please don't hesitate to ask - we're here to help.

No, your estimate will generally cover all the costs needed to complete your installation. In rare cases, if unforeseen issues arise - such as subfloor problems or other unexpected conditions - there may be a slight change in cost. However, we will always discuss any potential additional charges with you before any work is carried out, ensuring full transparency. Rest assured, the initial estimate is designed to encompass all the necessary expenses for your project.

The care instructions for your flooring depend on the specific type of floor you have installed. For example, caring for luxury vinyl tiles (LVT) is quite different from caring for a wool carpet. After your installation, we will email you a link to the manufacturer's care guides for your specific flooring product along with your final invoice. These guides provide detailed instructions on cleaning and maintenance to ensure your flooring stays in great condition and retains any warranties. Many manufacturers also offer dedicated care kits and cleaning products tailored to their flooring, which can help you maintain your floor properly. These can often be purchased in advance - if ordered before installation, we can bring them with our team. Alternatively, they can be collected from our showroom. Using manufacturer-approved products is the best way to keep your flooring in top condition. If you have any questions after reviewing the guides, please feel free to ask us. We're happy to help ensure you get the best care for your new flooring.

The warranty available with your flooring depends on the specific product you choose. Most flooring products come with a manufacturer's warranty, which covers certain aspects of the material's performance and durability. When your final invoice is sent, we will also provide a separate email that includes links to detailed warranty and care information for your specific product provided by the manufacturer. This documentation will outline any steps you need to take to ensure your warranty remains valid, such as proper maintenance or specific are routines. If you have any questions about the warranty or need further clarification, please don't hesitate to ask. We're happy to help ensure you understand your coverage and how to best care for your new flooring.

Yes, once your final invoice is sent, we provide a separate email that includes detailed care and maintenance information for your new flooring. This email will contain links to manufacturer-specific care guides, ensuring you have all the necessary instructions to keep your flooring looking its best and to maintain any warranties. Additionally, we offer specialised manufacturer care kits for purchase from us, which are tailored to different flooring types and manufacturers. These kits include products such as cleaning solutions and accessories designed to help you achieve the best results.

Yes, you can return certain products, but there are specific conditions and cost involved. Hard Flooring: Returns are only accepted for complete, unopened boxes. There will also be a restocking fee set by the manufacturer. We have no control over the cost or the restocking fee. Carpets: As soon as carpets are cut to size they are considered bespoke, they are therefore not returnable once ordered. We recommend discussing your needs with our team before placing your order to ensure you select the right product and understand our return policies.

If you have any questions or concerns after your flooring has been installed, please don't hesitate to contact us. You can give us a call or send us an email, and we will get back to you as soon as possible. We're here to support you and ensure you're completely satisfied with your new flooring.

If you experience any issues with your flooring after installation, please contact us as soon as possible, either by phone or email. We're happy to discuss the problem and work with you to find the best solution. In most cases, minor issues can be quickly resolved by sending a team member back to adjust or re-fix any areas that may have shifted or moved slightly. For more complex concerns, we can arrange for one of our experienced team members to visit and assess the situation in person. We are committed to ensuring your satisfaction and will do our best to rectify any issues promptly and professionally. While problems are rare, please rest assured that we stand behind our work and are here to support you should any concerns arise.