Question 1

Do you provide a fitting/installation service?

Accepted Answer

Yes, we offer a comprehensive fitting and installation service for all types of flooring. All our installers are directly employed by us, ensuring the highest standards of workmanship and reliability. We do not subcontract our work, so you can be confident that your flooring will be installed by experienced professionals who are dedicated to quality.

We install all the products we sell, including LVT (luxury vinyl tile), engineered wood, carpets, natural flooring (sisal, jute, coir, cork) and vinyl (both contract and residential). Our coverage area is shown on our Areas Covered page. This includes North Cornwall and Devon and surrounding areas.

For commercial and larger domestic projects fitting and installation services are available nation wide.

Question 2

Do you provide measuring and planning services?

Accepted Answer

Yes, we offer a free, no-obligation measuring, planning and estimating service. This helps ensure you receive the correct amount of materials for your project, allows us to assess the condition of your subfloor and identify any necessary floor preparation.

Our experienced team will visit your property to view the space, measure accurately and discuss your preferences for the layout and direction of the flooring. This comprehensive assessment enables us to provide an accurate estimate and plan the installation for the best possible results.

During the appointment, we can also bring a range of samples for you to view and help you choose the perfect flooring. Call us today to book your free measurement consultation.

Question 3

Can you adjust doors to fit new flooring?

Accepted Answer

Yes, we can cut and adjust internal doors to ensure they fit properly with your new flooring. Please note that door trimming services are available at an additional cost, which varies depending on the work required.

Question 4

Do you offer furniture or appliance moving services?

Accepted Answer

We can assist with moving furniture and appliances as part of our flooring installation service. However, to ensure safety and efficiency, we ask that all valuable, unbreakable items be removed from the working areas beforehand. If you have large or heavy furniture or appliances that cannot be easily moved, please inform us in advance. Moving such items may incur an additional charge, depending on the time and effort required to work around or move them.

For appliances, if disconnection and reconnection are needed, this may also involve an extra charge. Please note that once appliances are moved and reinstalled, we cannot accept liability for any damage or issues that may arise. We recommend arranging for a qualified technician to handle disconnection and reinstallation of sensitive or valuable appliances if you have concerns.

Our goal is to provide a smooth installation process, but safety and liability are important considerations, so clear communication before the work begins is essential.

Question 5

Do you offer floor preparation services?

Accepted Answer

Yes, we provide a full range of floor preparation services. Proper subfloor preparation is essential to ensure your new flooring looks its best, performs well and lasts. It is especially important for hard flooring types, such as LVT, engineered wood and vinyl, as well as for carpets.

During your survey, our team will advise on the necessary preparation work to ensure the subfloor is suitable for your chosen flooring. Correct preparation helps meet all the manufacturer warranty conditions and guarantees a professional, long-lasting finish.

Please ask about floor preparation when booking your appointment and we will tailor the service to meet your specific needs.

Question 6

Do you removed existing carpets and floor coverings?

Accepted Answer

Yes, we can remove and dispose of existing floor coverings. This service is available at an additional charge. When booking your appointment or during the measuring process, please let us know if you require this service so we can include it in the estimate.

Question 7

Can I buy materials directly from you for my own installation?

Accepted Answer

Yes, we are more than happy to supply flooring materials for customers who wish to install it themselves. However, please be aware that in the majority of cases, installing the flooring yourself may void the manufacturer's warranty.

Question 8

Do you provide free samples or home visits to take samples?

Accepted Answer

Yes, we offer a free sample service. Customers are welcome to visit our showroom to browse a selection of products and borrow samples to take home. This allows you to see how the flooring looks in your own environment under natural lighting conditions. You can then return the samples once you've made your decision.

If you're unable to visit a showroom, we can also bring samples with us during a site visit or measurement appointment. To ensure we bring the most suitable samples, please provide us with some information about your preferences and the type of flooring you're interested in before the visit.

Question 9

Can you help me choose the right flooring for my lifestyle and needs?

Accepted Answer

Absolutely! Our experienced team is here to help you find the perfect flooring to suit your lifestyle and specific requirements. Whether you're looking for easy-to-clean options, eco-friendly or toxin-free products, durable solutions for high-traffic areas, or stylish designs to match your home décor, we have a a wide selection to choose from.

Our friendly showroom staff are knowledgeable and happy to provide personalised advice, guide you through different options and help you select the best flooring based on your needs, preferences and budget.

Feel free to visit us or book a consultation - we're here to make sure you find the ideal flooring for your lifestyle.

FAQ

Do you provide a fitting/installation service?

Do you provide measuring and planning services?

Can you adjust doors to fit new flooring?

Do you offer furniture or appliance moving services?

Do you offer floor preparation services?

Do you removed existing carpets and floor coverings?

Can I buy materials directly from you for my own installation?

Do you provide free samples or home visits to take samples?

Can you help me choose the right flooring for my lifestyle and needs?

Bude

Unit 1 Clear Space Business Units,
Bude/Stratton Business Park,
Bude, Cornwall EX23 8LY

Open
Mon-Fri 9:00am-5:00pm
Sat-By appointment

01288 488081
bude@couchflooring.co.uk

Wadebridge

Hamilton House,
The Platt
Wadebridge, Cornwall PL27 7AE

Open
Mon, Tue, Thu, Fri 10:30am-4:00pm
Wed 10:30am-3:00pm
Sat-By appointment

01208 455281
wadebridge@couchflooring.co.uk

About Us

Contact Us

Commercial Flooring

Join Our Team

Terms & Conditions

Privacy & Cookie Policy

@2025, Couch Flooring Ltd

FAQ

Do you provide a fitting/installation service?

Do you provide measuring and planning services?

Can you adjust doors to fit new flooring?

Do you offer furniture or appliance moving services?

Do you offer floor preparation services?

Do you removed existing carpets and floor coverings?

Can I buy materials directly from you for my own installation?

Do you provide free samples or home visits to take samples?

Can you help me choose the right flooring for my lifestyle and needs?

Bude Unit 1 Clear Space Business Units, Bude/Stratton Business Park, Bude, Cornwall EX23 8LY Open Mon-Fri 9:00am-5:00pm Sat-By appointment 01288 488081 bude@couchflooring.co.uk

Wadebridge Hamilton House, The Platt Wadebridge, Cornwall PL27 7AE Open Mon, Tue, Thu, Fri 10:30am-4:00pm Wed 10:30am-3:00pm Sat-By appointment 01208 455281 wadebridge@couchflooring.co.uk

About Us

Contact Us

Commercial Flooring

Join Our Team

Terms & Conditions

Privacy & Cookie Policy

@2025, Couch Flooring Ltd

Bude

Unit 1 Clear Space Business Units,
Bude/Stratton Business Park,
Bude, Cornwall EX23 8LY

Open
Mon-Fri 9:00am-5:00pm
Sat-By appointment

01288 488081
bude@couchflooring.co.uk

Wadebridge

Hamilton House,
The Platt
Wadebridge, Cornwall PL27 7AE

Open
Mon, Tue, Thu, Fri 10:30am-4:00pm
Wed 10:30am-3:00pm
Sat-By appointment

01208 455281
wadebridge@couchflooring.co.uk